Return Policy

Thanks for shopping at Revopoint 3D. We are thrilled that you've picked us. And we want to ensure you have a rewarding experience while exploring, comparing, and buying our products, whether as a gift, for work, or for yourself.

 Some terms and conditions apply to transactions at Revopoint 3D (global.revopoint3d.com). Please note that you agree to the terms set forth below, along with Revopoint 3D's Shipping Policy and Terms of Service, by ordering a product from us.

1. You can request our 30-day no-hassle Return & Refund Service:

Within 30 calendar days of receiving our product.

 Reminder:  For refund issues, please get in touch with customer@revopoint3d.com first. Otherwise, we may not accept delivery of the package.

 Special Note:  Refunds or exchanges are not permitted after the software has been ordered.

 30-day no-hassle Return & Refund Service will not be provided where:

  • It is requested beyond 30 calendar days of receiving a product.
  • It is not ordered from global.revopoint3d.com. (Only order numbers starting with a capital R are eligible.)
  • A product does not include all original accessories, attachments, or packaging or any item not in a working/reselling condition, i.e., cracks, dents, or scratches.
  • Proof of purchases, receipts, order numbers, or invoices is not provided or believed to be forged or tampered with.
  • Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
  • A product is not delivered to Revopoint 3D within 30 days of the 30-day Return & Refund Service confirmation.

 *If you are unsure whether your product meets the criteria of a 30-day no-hassle Return & Refund Service, do not hesitate to reach out to our email at customer@revopoint3d.com

2. You can request our 30-day free Exchange Service:

Within 30 calendar days of receiving our product, it can be exchanged for any other products you prefer.

If the scanner you exchange is valued lower than the one you want, you must pay the difference. If the exchanged scanner is valued higher, Revopoint will refund the difference.

Reminder: For exchange issues, please get in touch with customer@revopoint3d.com first. Otherwise, we may not accept delivery of the package.

30-day free Exchange Service will not be provided where:

  • It is requested beyond 30 calendar days of receiving a product.
  • It is not ordered from global.revopoint3d.com. (Only order numbers starting with a capital R are eligible.)
  • A product does not include all original accessories, attachments, or packaging or any item not in a working/reselling condition, i.e., cracks, dents, or scratches.
  • Legal proof of purchases, receipts, order numbers, or invoices is not provided or reasonably believed to have been forged or tampered with.
  • Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
  • A product is not delivered to Revopoint 3D within 30 calendar days after a 30-day free Exchange Service confirmation message is sent from Revopoint 3D.
  • If you have already exchanged the initially purchased product.

     *If you are unsure whether your product meets the criteria of a 30-day free Exchange Service, do not hesitate to reach out to our email at customer@revopoint3d.com

    3. Please note that we are unable to cancel shipped orders.

    We cannot retrieve the parcel once we have forwarded it to the courier company. If you want to cancel, please contact customer@revopoint3d.com to cancel your order within 2 to 3 business days or before you receive the shipping notification.

    Instructions

    1. If you would like to apply for a Return & Refund, please contact us within 30 calendar days of receiving your product(s). If you would like to apply for an Exchange, please contact us within 30 calendar days of receiving your product(s).
    1. Contact Revopoint 3D's support at customer@revopoint3d.com using the email address you registered on Revopoint 3D's Online Store, and provide the following information:

              Order Number:

              Serial Number:

              Return/Exchange Product Name & Quantity:

              Reason for Return/Exchange:

              Images or Videos of Products and Intact Packaging:

    1. We will process your return, refund, or exchange application within one or two working days of receiving your email.
    1. Return Shipping

             Customers need to pay for any return shipping to the designated return center (including cross-border and international shipping costs, if applicable), with some exceptions:

             If the goods received are damaged or not correct.

             If the goods are confirmed defective by the Customer Service Team.

             Then the consumer is not required to pay the shipping fee.

    1. Partial list of Available Ruturn Address
       Country Warehouse Address Note
      United States

       

      Address:
      9634 Hermosa Ave
      Rancho Cucamonga, CA 91730
      Recipient:
      Erin Huang (Revopoint)

       

      		 Avoid using USPS for returns, as the warehouse may fail to receive the package. If USPS must be used, be sure to add signature confirmation to ensure successful delivery.UPS and FedEx are acceptable alternatives.
      Hong Kong

       

      Recipient: Yuhua
      Street: Room B3208, King Lok Hse,Shang King Est, Tuen Mum, N.T.
      City: HONGKONG
      Country: China
      Tel: 92488626

       

      Reminder: Do not return items to the above addresses without first contacting our customer service.

    Processing Time

    Refund Processing Time

    Refunds will be processed using the same method that was used to make the payment. Depending on the bank or credit card issuer, the refund process typically takes 7-14 business days to complete. In some instances, up to 30 business days will be taken.

    Late or missing refunds (if applicable): 

    If you have not received a refund, please give it 24 hours before rechecking your bank account. If the issue persists, you should contact your credit card company. It may take some time for your refund to be displayed.

    If none of these steps work, please get in touch with customer@revopoint3d.com, and we will be happy to assist you.

    Exchange Processing Time

    An exchange will be processed within 2 working days after the product has been confirmed received by the Customer Service Team.